Refund policy

Flaneur Flowers goes to great lengths to source the very best flowers and products for our customers. Since flowers sold online are perishable, their lifespan depends on factors such as variety, season, environment, and care, leading to varied longevity for different flowers.

Flower availability is influenced by seasonality and market conditions. Consequently, not all products may exactly match the images on our website, www.flaneurflowers.com.au. By accepting these terms and conditions, you acknowledge that there may be material differences between the images and the actual goods.

You can generally expect your flowers to last 3-7 days if cared for properly.

Here are 5 steps to help your flowers last as long as possible:

1. Cut the stems at an angle (ideally under running water) as soon as you receive them and place them into a vase filled with fresh water.

2. Ensure the vase is clean and fully filled with fresh water.

3. Monitor the water levels and change the water completely every two days.

4. Keep the flowers out of direct sunlight.

5. Avoid placing the flowers near drafts or air-conditioning.

If your flowers have not lasted for at least 3 days, please contact us within this time frame at (02) 9331 4333 or via email at enquiries@flaneurflowers.com.au. Flaneur Flowers reserves the right to request photos or images of the original flowers and requires that any dissatisfaction with the freshness of the flowers be communicated to our team within 3 days of delivery.

To assist us with quality control, we may request to collect the original flowers. Unfortunately, we cannot arrange for a redelivery of replacement flowers if the original flowers have been disposed of or if images are unavailable.

Refunds will only be processed using the original payment method. Electronic refunds may take up to 5 business days to complete.

For any questions or concerns regarding the care of your flowers, please contact us at (02) 9331 4333 or email us at enquiries@flaneurflowers.com.au.